Question 1

What is FreightVIS?

Accepted Answer

FreightVIS is a complete freight and logistics management platform built for Australian transport operators. It replaces spreadsheets and disconnected tools with a single system covering job management, dispatch scheduling, driver timesheets, invoicing, compliance tracking, and real-time delivery updates.

Question 2

Who is FreightVIS designed for?

Accepted Answer

FreightVIS is built for small-to-medium Australian freight operators running 1–50 trucks. It's particularly useful for operators currently managing jobs via spreadsheets, phone calls, or disconnected tools.

Question 3

Do you offer a free trial?

Accepted Answer

No, there is no free trial. We provide detailed documentation and a full look at every feature so you can decide with confidence before committing, and the platform is built to get you up and running quickly. Get in touch via the Contact page with any questions.

Question 4

How much does it cost?

Accepted Answer

Pricing is not published because the right plan depends on your fleet size and how you run, so we set it with you rather than guessing. There are three tiers (Starter, Plus and Pro) that scale by trucks, drivers, clients, jobs and team members, billed monthly or yearly. There is no free trial. Get in touch via the Contact page and we will talk through the right plan for your operation.

Question 5

Does it integrate with Xero and MYOB?

Accepted Answer

Yes. On the Plus and Pro plans, FreightVIS integrates with both Xero and MYOB. You can sync invoices as accounts receivable and export approved timesheets for payroll processing.

Question 6

Does it work on mobile?

Accepted Answer

Yes. FreightVIS is fully responsive and works on any device. Drivers can view assigned jobs, start/stop timers, capture proof of delivery, and clock in/out from their phone.

Question 7

Can my clients track their deliveries?

Accepted Answer

Yes. The Client Portal (Plus and Pro plans) gives your clients a branded login where they can see their jobs, track active deliveries in real time, view invoices, and pay online via Stripe.

Question 8

How is my data secured?

Accepted Answer

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Row-level security ensures organisations can only access their own data. MFA is available, and we maintain comprehensive audit logs.

Question 9

How long does it take to set up?

Accepted Answer

Most operators are fully operational within a day. The onboarding wizard takes about two minutes. From there, you can add your fleet, drivers, and clients progressively.

Question 10

Can I import data from spreadsheets?

Accepted Answer

Yes. FreightVIS supports CSV import for clients, vehicles, drivers, and equipment. Column mapping is handled automatically where possible.

Question 11

Can I cancel anytime?

Accepted Answer

Yes. There are no lock-in contracts. You can cancel your subscription at any time from the billing settings. Your data remains accessible in read-only mode after cancellation.

Question 12

How do I get help?

Accepted Answer

Visit the Support Centre for self-service help, or use the Contact page to submit a request. Response times depend on your plan: Starter within 24 hours, Plus within 4 hours, and Pro with SLA-backed response.

Frequently Asked Questions

Getting Started

Jobs & Dispatch

Fleet & Vehicles

Invoicing & Billing

Integrations

Security & Account

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